Frequently Asked Questions
How To Purchase A Product
Simply click the 'ADD TO CART' button from the Quick View ribbon or the Product Information Page. Continue to secure checkout to complete your purchase. Secure payment processing via PayPal and most major Credit Cards. ...top
Can I Request A Special or Custom Made Item?
Yes. We color, mix, and cast almost all of our acrylic for our pens. Contact Us with your request and we'll do everything we can to make your idea a reality. We also do custom special orders for woodcraft items and personalized engravings. Perfect for Birthdays, Graduations, Wedding Parties, Company Logos and Events, Employee Recognition and Retirement, or any other special occasions. ...top
How Long Does It Take To Make A Custom Special Order?
We can usually fulfill special orders within 2 - 3 weeks or less, depending on the Item, number of items requested, and other variables, such as stock in inventory, ordering parts and availability, materials used, etc...
We will keep you informed throughout the process to let you know the status of your order. ...top
How Long Does It Take To Process An Order?
Items in our store are processed for shipping within 24 hours, if not the same day.
(obviously excluding some custom special orders) ...top
Payment & Shipping
Danbar Pens has partnered with 'PayPal' and 'Square' to accept most major credit cards within the domestic USA.
We also include Free Shipping on most purchases within the USA. Currently, we do not offer international shipping. ...top
Secure Ordering & Payment Options
All of our Check-Out processes are SSL secured through 'PayPal' and 'Square'. Danbar Pens Does Not access any customer info except what is necessary for proper payment and delivery. (ie; customer address, phone number, etc). We Do Not access, save, or share any billing information.
We Do Not share, sell, or distribute any customer contact info with any 3rd party. ...top
Returns & Refunds
Your satisfaction is very important to us! All Danbar handmade pens and woodcraft is covered by a 30 day money back guarantee. If you are not fully satisfied with your purchase, simply Contact Us and we'll do everything possible to make it right. ...top
Have a question not listed? Please use the comment section below or Contact Us. Thanks.
Thank you for shopping at Danbar Pens!
This privacy notice discloses the privacy practices for DanbarPens.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email, contact form, or other direct contact from you. We DO NOT share, sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, (e.g. to ship an order).
Your Access To and Control Over Information:
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• Have us delete any data we have about you.
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While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, (for example, billing or customer service), are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
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