Frequently Asked Questions

How Do I Purchase A Product?
Can I Request A Special or Custom Made Item?
How Long Does It Take To Make A Custom Special Order?
How Long Does It Take To Process An Order?
Payment & Shipping
SSL Secure Ordering & Payment
Returns & Refunds
Privacy Statement
How To Purchase A Product

Simply click the 'ADD TO CART' button from the Quick View ribbon or the Product Information Page.  Continue to secure checkout to complete your purchase.  Secure payment processing via PayPal and most major Credit Cards.  ...top

Can I Request A Special or Custom Made Item?

Yes.  We color, mix, and cast almost all of our acrylic for our pens.  Contact Us with your request and we'll do everything we can to make your idea a reality. We also do custom special orders for woodcraft items and personalized engravings.  Perfect for Birthdays, Graduations, Wedding Parties, Company Logos and Events, Employee Recognition and Retirement, or any other special occasions.  ...top

How Long Does It Take To Make A Custom Special Order?

We can usually fulfill special orders within 2 - 3 weeks or less, depending on the Item, number of items requested, and other variables, such as stock in inventory, ordering parts and availability, materials used, etc...

We will keep you informed throughout the process to let you know the status of your order.  ...top

How Long Does It Take To Process An Order?

Items in our store are processed for shipping within 24 hours, if not the same day.

(obviously excluding some custom special orders)  ...top



Payment & Shipping

Danbar Pens has partnered with 'PayPal' and 'Square' to accept most major credit cards within the domestic USA.

We also include Free Shipping on most purchases within the USA.  Currently, we do not offer international shipping.  ...top



Secure Ordering & Payment Options

All of our Check-Out processes are SSL secured through 'PayPal' and 'Square'.  Danbar Pens Does Not access any customer info except what is necessary for proper payment and delivery.  (ie; customer address, phone number, etc).  We Do Not access, save, or share any billing information.

We Do Not share, sell, or distribute any customer contact info with any 3rd party.  ...top



Returns & Refunds

Your satisfaction is very important to us!  All Danbar handmade pens and woodcraft is covered by a 30 day money back guarantee.  If you are not fully satisfied with your purchase, simply Contact Us and we'll do everything possible to make it right.  ...top

Have a question not listed?  Please use the comment section below or Contact Us.  Thanks.

 
Thank you for shopping at Danbar Pens!
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Privacy Statement

This privacy notice discloses the privacy practices for DanbarPens.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:


    1.    What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
    2.    What choices are available to you regarding the use of your data.
    3.    The security procedures in place to protect the misuse of your information.
    4.    How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email, contact form, or other direct contact from you. We DO NOT share, sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, (e.g. to ship an order).
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access To and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by using the contact us page, email address or telephone number given on our website:


    •    See what data we have about you, if any.
    •    Change/correct any data we have about you.
    •    Have us delete any data we have about you.
    •    Express any concern you have about our use of your data.

Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Wherever sensitive information is collected, (such as credit card data), that information is encrypted and transmitted to our payment processors in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, (for example, billing or customer service), are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Orders:
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). Billing and financial information is collected and encrypted via secure transaction through our payment processors.  This information IS NOT accessed or stored by DanbarPens.  Any additional billing information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Links:
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of any other site that collects personally identifiable information.

Cookies:
DanbarPens.com does not use cookies directly to aggregate, store, or share any personally identifiable information.  However, some of our advertisers may use cookies on their sites.  Thus, we have no access to, or control over any third party cookies.
A cookie is a piece of data stored on a site visitor's hard drive to help improve your access to such sites and identify repeat visitors.  For instance, when a cookie is used to identify you on a site, you would not have to log in a password more than once, thereby saving time while on that site. Cookies can also enable a site to track and target the interests of visitors to enhance the experience while on that site.  A third party usage of a cookie is in no way linked to any personally identifiable information on our site.

Affiliate Programs & Advertisers:
We are a participant in the Amazon Services LLC Associates Program, among others.  This is an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and other affiliated sites.  Learn more about affiliate marketing here - PaidForAdvertising.com


If you feel that we are not abiding by this privacy policy, please contact us immediately via the contact us form, email, or the telephone number listed on our contact page.